Privacy Policy
Last updated: July 13, 2026. Your privacy and data protection are core to our values.
OVERVIEW
This Privacy Policy is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an 'electronic record' as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules thereunder. This Policy is generated by a computer system and does not require any physical or digital signatures.
MUM'S STITCH Private Limited respects the privacy of its online visitors. By using the Online Store, you signify that you have carefully read, understood and agree to be bound by this Policy, and accept any changes, modifications, or substitutions made to this Policy from time to time.
INTRODUCTION
The online store www.mumsstitch.com ("Online Store") is owned and operated by MUM'S STITCH Private Limited, under the laws of India having its registered office at 123 Denim Lane, Fashion District, Mumbai - 400001. Users are requested to read and understand this Privacy Policy very carefully before using or accessing the Online Store. Through this Policy, MUM'S STITCH intends to convey the manner in which the user's information is collated and used by MUM'S STITCH while providing the services of the Online Store. This Policy is binding on every user of the Online Store and users who do not agree with the terms of this Policy should not use or access the Online Store.
USER INFORMATION
User information includes the user's personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by MUM'S STITCH to provide specific services. MUM'S STITCH receives and stores User Information for security and technical reasons such as IP address, login id, email address, password, device connection information transaction history, date, time and duration of session on the Online Store. The Online Store uses cookies so that we can provide the user with more customized information when the user returns. Cookies are used to store user preferences and to track user trends.
USE OF INFORMATION & DISCLOSURE
The User Information is primarily used to facilitate a better, customized and convenient use of the Online Store's services. It is used to respond to queries, update new features, detect and prevent fraud, inform changes in policies, complete and fulfill purchases, process payments, and protect the integrity of the store. MUM'S STITCH does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought. We may share information with trusted third party vendors for delivery of products, security, and maintenance.
SECURITY & USER RESTRICTION
MUM'S STITCH implements standard measures to protect against unauthorized access to and unlawful interception of User Information. However, no internet site can fully eliminate security risks. Users are responsible for maintaining the confidentiality of their account password. We have the right to disable any identification code or password, whether chosen by the user or allotted by us, at any time, if the user fails to comply with instructions.
THIRD PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites or advertisements. MUM'S STITCH is in no way responsible for the privacy practices, content, or cookie usage of such websites. Display of any third-party advertisements on the Website shall not be construed as an endorsement or promotion of any products or services by us. Accessing linked websites is entirely at the user's own risk.
GRIEVANCE OFFICER
In case of any complaints or grievances regarding user data, the user may contact the Grievance Officer: Mr. Sumit Sharma, Email: hello@mumsstitch.com.
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by Indian Law and the courts in Mumbai shall only have exclusive jurisdiction to resolve any disputes.
IN ORDER TO SECURE YOUR TRANSACTION AND PROTECT AGAINST SHIELDING ISSUES, PLEASE RECORD AN UNBOXING VIDEO OF YOUR PACKAGE AT DELIVERY. ANY CLAIMS RELATING TO LOST ITEMS, DUPLICATE ITEMS, OR DAMAGED ITEMS CAN ONLY BE INVESTIGATED IF SUPPORTED BY A VALID PARCEL UNBOXING VIDEO.